Terms & Conditions
All orders are send via Royal Mail and cost £3 per pack.
We aim to ship all items within 3-5 working days, (excluding weekends and holidays)
For all deliveries, please allow for delays in receiving your order given the current climate with Royal Mail and Parcelforce staff shortages. This is outside our control.
An item is classified as lost when it is missing for 14 working days in the UK. Please allow for these timescales to pass then we can investigate further. If your package is lost, please contact us as soon as possible so that we can work with you to resolve the issue. We request that you check with all family members, co-workers, neighbours, or any other person that may have accepted or stored the package before reporting that it is lost or missing.
We offer a secure on-line payment system using Stripe.
CANCELLING AN ORDER
Please contact us within 24hrs if you wish to cancel your order.
All packs can be returned within 14 days of receipt for a full refund of the amount of the products at their purchase price excluding all delivery costs. Goods are returned at your own cost. If more than 14 days have passed, unfortunately we cannot accept returns or offer an exchange. This does not affect your statutory rights.
We strongly recommend that you use recorded delivery or obtain a certificate of posting when you return any parcel. Certificates of posting are available free at the post office and will enable us to action your refund should your parcel be lost or delayed in the post. You will be responsible for the returned products until they reach us.
All items must be in their original condition, and in the original packaging for your return to be accepted and a full refund to be issued.
Once a return has been received, it will be checked to ensure it meets our return criteria and a full refund will be issued to the same method of payment used when making the purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. The condition of the returned products is left solely to the discretion of Vesta SFS.
FAULTY & DAMAGED ITEMS
We strive to maintain very high-quality standards but if you have received a folder that is faulty in any way please accept our sincere apologies. We kindly ask that you email us with your concerns.
Any damaged goods must be reported within 24 hours of receiving the items and be accompanied by photographic evidence of the damage, we cannot accept responsibility for damage reported after this period.